Pritchards Garage Ltd - Insurance Advice

KNOW YOUR RIGHTS FOLLOWING AN ACCIDENT

In July 1993, the Director General of Fair Trading asked insurance companies to clarify consumers rights under the terms of 'approved' or 'recommended' repairer schemes.

These schemes take the form of a list of garages or a telephone helpline service to put accident victims in touch with a vehicle body repairer with which an insurer has a special relationship.

Despite the Director General of Fair Trading's request, insurance policy-holders still remain largely unaware of their right to have damaged vehicles repaired at a garage of their choice, providing the chosen garage operates to industry standards and that repair costs can be satisfactorily agreed.

In such circumstances an insurance engineer's inspection of the damaged vehicle may be requested before repairs can be authorised, but any necessary inspection should be arranged promptly in order to minimise delays in repairs.

We are able to provide a body repair and claims services for all makes of vehicle and in addition can:-

  • Ensure top quality service at all times with priority scheduling to get your vehicle back on the road with the minimum amount of disruption.
     
  • Provide a FREE replacement car for the duration of the repairs, (for fully comprehensive insurance customers, terms and conditions apply).

  • Provide an assurance that the highest standards of workmanship will be maintained at all times through comprehensive steps at every stage of the repair process.

  • Arrange for the collection and delivery of your vehicle, if required.

  • Provide you with a fully priced written estimate before work begins.

  • Provide on the spot help and advice to deal with your insurance claim.

  • All work guaranteed to manufacturers specification.
 

The following is an extract from an article published in the Daily Telegraph.

"Around 75% of all car accidents are controlled by insurers through their call centres. They send policyholders' cars for repairs to "approved" garages that they, the insurers, have chosen to be on their networks. This enables insurers to dictate the level, quality and cost of service to be provided to their own customers."

"Consumers might think that insurance company "approval" means that repair shops have the correct skills and equipment to undertake proper and safe repairs. While it is true that repairers have to get the right tick in the box before selection, little of that information pertains to their technical skills and equipment. This is simply not good enough in a world where cars and repair equipment are becoming ever more complex.".

You might find the following articles of interest. (You will need Adobe Acrobat which is free)

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Pritchards Garage Limited 

Anstey Road

Alton

Hampshire

GU34 2RD

 

Call us on:

01420 84797

 

Hours of Business:

Monday / Friday 08:30 - 17:30
Saturday 08:30 - 12:00
Sunday

Closed

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